Refund policy

How do I return an item I don’t want? (Please see full Terms and Conditions)

In general, we do not accept returns for items that are unwanted or due to a change of mind. To discuss a return please contact our Customer Service Team.

The Team would be pleased to talk you through the process that is specific to your product and any collection charges (payable prior to collection) that may be incurred. Please note that you may be required to share images of the product before a return is set up. If the item is faulty, damaged, or not as described, please let us know and we’ll be happy to assist you further.

Terms and Conditions

 

What should I do if I have a faulty item?

Please contact our Customer Service Team as soon as possible you may be asked to provide details and photos of the fault. Our team would be happy to guide you through the process tailored specifically to your product.

Depending on the product, situation and your preferences, we may be able to arrange an engineer to come out, uplift the fault to the manufacturer, look at a replacement product or refund and return. Please note that different manufacturers offer different Warranty periods, and some may require you to have registered your product with them to activate the Warranty.