How it works

How It Works

Simple. Secure. Stress‑free.

Getting quality household products couldn’t be easier with Own Comforts. We’re committed to providing a reliable, fuss‑free shopping experience, with our customers at the heart of everything we do.

Just follow the simple steps below — we’ll take care of the rest.

1. Browse & Choose

Explore our wide range of household and electrical products and select the item that’s right for you. Choose any required specifications, such as bed frame size or fridge capacity, to suit your needs.

2. Checkout with Confidence

Once you’re happy with your selection, click “Checkout” and enter your billing and delivery details. Our checkout process is quick, clear, and secure.

3. Choose Your Payment Method

We offer flexible and secure payment options to suit you:

  • Card Payments – We accept most major credit and debit cards, including Visa, MasterCard, Amex, Google Pay, and more.
  • PayPal – Pay in full or spread the cost using PayPal’s flexible options, including Pay in 3 or PayPal instalments.

4. Order Confirmation

As soon as your payment has been processed, you’ll receive a confirmation email letting you know your order has been received and is being prepared.

5. Delivery Arrangements

Once your order is ready for dispatch:

  • Our transport team will contact you by phone or email to arrange delivery for larger items, or
  • You’ll receive a text message with tracking details and a delivery timeslot for smaller items.

6. We’re Here to Help

If you have any questions at any stage, our dedicated customer service team is always on hand to help. We’re committed to making sure every customer receives the service they deserve.

Can’t Find What You’re Looking For?

While we offer a wide selection of products online, if there’s something you need that you can’t see on our website, please don’t hesitate to contact us. We’ll be more than happy to look into it for you.

We’re always keen to hear customer feedback — whether it’s a suggestion, an improvement, or a product you’d love us to offer.

Get in Touch

💬 Live Chat: Available on our website or email us at: info@owncomforts.co.uk
📞 Call us: 01935 315092

At Own Comforts, shopping is easy — and support is always just a click or call away.