Deliveries and returns

Deliveries and timescales

We deliver nationally across the UK and hold high levels of stock in several regional warehouses, so we can fulfil orders as swiftly as possible.

Many lines are on next day delivery, with larger items coming straight from the manufacturers within a few days. We aim to deliver Small Electrical Appliances within 2 working days from the day of receipt of the order.

There may be delays due to supply chain, but we always aim to deliver your goods within 7-14 working days and the dispatch team/courier will contact you directly to arrange a suitable your delivery for large item(s).

Where order tracking is available, a link will be sent in a text message once the item has been dispatched.

To ensure you receive your products as quickly as possible your order may arrive in separate deliveries.

Delivery charges

Delivery is free on all our items, so the price you see is the total price of the item.

Returns and Exchanges

Within the Distance Selling Regulations, if you aren’t satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products), and report this-in writing- within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. Please email info@owncomforts.co.uk to arrange this.

You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.

You must make sure that the goods are undamaged, not used and adequately packed- it’s your responsibility to return the product to us and to cover any associated costs.

If there is a problem with your purchase, or you would like to return it, please email us at info@owncomforts.co.uk with the details of your purchase and what you would like to return.

Please see our full terms and conditions for further information about delivery and cancellations.

Faulty items

Faulty items can be returned within 30 days of delivery if the product is deemed to have a manufacturing fault.

If a product develops a fault after 30 days of purchase, you may be asked to contact the manufacturers directly to discuss further. If we refer you to such a repair centre or manufacturer when you call us, please be assured that this is only in the best interest to get you up and running again.

Please email us at info@owncomforts.co.uk with full details of item and the fault you are experiencing.

Please see our full terms and conditions for further information.